Returns & Exchanges

30-DAY RETURNS & EXCHANGES

30-DAY RETURNS AND EXCHANGES

You may request a return or exchange within 30 days of delivery.

To be eligible, the item must be unused and undamaged, free from scratches or signs of wear, returned in its original packaging, and accompanied by proof of purchase.

START A RETURN OR EXCHANGE

Email ordcap.support@gmail.com before sending anything back. Include your order number, the item, the reason for the request, and photographs if it is damaged, defective or incorrect.

RETURN SHIPPING

For a change of mind or an incorrectly selected phone model, return postage is the customer’s responsibility. We recommend a tracked service. If the item is defective, damaged on arrival, or different from what you ordered, ORD.CAP will cover reasonable return or replacement shipping costs.

EXCHANGES AND REFUNDS

Exchanges are subject to product and device-model availability. Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or card provider may need additional processing time.