Every ORD.CAP case is made to order. Please allow 2–5 business days for production and preparation before dispatch. Transit begins after dispatch, and we do not currently promise a fixed delivery window. Standard tracked shipping is complimentary to destinations available at checkout.
Step 1: Place your order
Choose the exact iPhone model on the product page before adding the case to your cart. If you are unsure which model you have, use our iPhone Case Compatibility Guide.
Step 2: Allow 2–5 business days for production
ORD.CAP cases are made to order. The 2–5 business day period is the time used to produce and prepare the case before dispatch. It is separate from carrier transit time.
Step 3: Receive your tracking link
All orders are sent with tracking. After your order is dispatched, we will email you a tracking link so you can follow its progress.
Step 4: Carrier transit
Delivery timing varies by destination and carrier. Customs processing, local carrier delays, severe weather, and peak periods can occasionally add time. ORD.CAP does not currently promise a fixed transit window.
For the full policy, see Shipping.
Returns and exchanges
You may request a return or exchange within 30 days of delivery.
To be eligible, the case must be:
- unused and undamaged;
- free from scratches or signs of wear;
- returned in its original packaging; and
- accompanied by proof of purchase.
Email ordcap.support@gmail.com before sending anything back. Include your order number, the item, the reason for the request, and photographs if the case is damaged, defective, or incorrect.
For a change of mind or an incorrectly selected phone model, return postage is the customer’s responsibility. If the item is defective, damaged on arrival, or different from what you ordered, ORD.CAP will cover reasonable return or replacement shipping costs.
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or card provider may need additional processing time.
The complete Returns & Exchanges policy governs all requests.
Frequently asked questions
Is the 2–5 business day period the delivery time?
No. It is the production and preparation period before dispatch. Carrier transit begins afterward.
Will I receive tracking?
Yes. A tracking link is emailed after dispatch.
Is standard shipping free?
Standard tracked shipping is complimentary to destinations available at checkout.
Can I return a case ordered for the wrong phone model?
Yes, if the request is made within 30 days of delivery and the case meets the return conditions. Return postage is the customer’s responsibility when the wrong model was selected.
Shop all printed MagSafe-compatible iPhone cases.
Last updated September 24, 2026.